Country Manager for Nigeria at Taxify, Uche Okafor, during a Q&A session with Forbes Africa answered a few questions about his vision for the company and the strategies Taxify has put in place to attract customers and ensure their satisfaction. Read more below
What is your vision for Taxify in Nigeria?
By improving the user experience and creating social value, Taxify has been able to build an open, efficient and sustainable transportation ecosystem.
With hundreds of thousands of riders using the platform and the best arrival times in the cities within which we operate, we’re fast becoming the most efficient ride-hailing platform in the country and the preferred way to move around the city.
We want to build the future of transportation in Nigeria and lead the vision to transform the country into a mega-nation. This doesn’t happen overnight, but we believe in the power of technology to transform the way that we think about moving.
Taxify is very focused on meeting the demands of its customers. To that end, what strategies has Taxify put in place to attract customers and ensure their satisfaction?
A key selling point for Taxify is our availability. Nigerians have a go-getter spirit and are always on the move.
This means that time and convenience are key factors in becoming a preferred brand.It is important to provide efficient support and service recovery for both our riders and driver-partners.
Additionally, we are always working to build value-added partnerships that ensure that everyone that chooses Taxify gets the best out of our platform.
Taxify also offers high quality, safe and comfortable rides. All of these things add value and ensure our riders enjoy superior experiences on every trip.
How does Taxify Nigeria’s dynamic team contribute to its success?
We all come from different backgrounds and cultures and are as a result, able to bring different perspectives to the table.
We all believe in a bigger vision and that our task is not just to build the future of transportation but to change the way that people move in cities across Nigeria and Africa.
A huge part of our jobs is to create an environment where flexibility and diversity are not only encouraged but celebrated. That has contributed to our innovative and forward-thinking approach that has led to our success.
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