Artificial intelligence (AI) has penetrated many organizational processes, resulting in a growing fear that smart machines will soon replace many humans in decision-making. As a result of the twin forces of the Fourth Industrial Revolution and the COVID-19 recession, day-to-day digitalization has leapt forward, with a large-scale shift towards remote working and e-commerce, thereby driving a surge in work-from-home arrangements and a new marketplace for remote work. However, it has also brought about significant challenges to general well-being as workers struggle to adapt to new ways of work over a short period.
In a recent chat with John Alade, a Web Developer with Digital Citizen, this author was told that it is highly possible for technology to replace human effort in the workplace in the coming years due to the rapid technological advancements.
In his assessment, Orakwe John, a Project Manager for Future Software Resources Ltd, said artificial intelligence should generally be seen as a supporting tool rather than serve as a replacement for human intelligence and ingenuity. Employees and employers, he recommends, should be keen to learn some of the emerging AI skills to be able to fit into the future of work and increase productivity.
According to the World Economic Forum (WEF) report on The Future of Jobs Survey 2020, employers expect that by 2025, increasingly redundant roles will decline from being 15.4% of the workforce to 9% (6.4% decline) and that emerging professions will grow from 7.8% to 13.5% (5.7% growth) of the total employee base of company respondents. Based on these figures, it is estimated that by 2025, 85 million jobs may be displaced by a shift in the division of labour between humans and machines, while 97 million new roles may emerge that are more adapted to the new division of labour between humans, machines and algorithms, across the 15 industries and 26 economies covered by the report.
In another research carried out by LinkedIn, it shows that AI is already having an impact on the business world as more people are adding AI skills to their resumes. LinkedIn found that the number of people listing AI skills on their profiles has climbed 190% since 2015. Also, industries with more AI skills present among their workforce are the fastest-changing industries. Though the study found out that while changes driven by AI technologies may still be in their infancy, we are already seeing their impact across the global labour market.
The question now is, are organisations aware of the changes being introduced by AI and are they ready to witness the revolution that’s about to hit the workspaces?
Tools such as Pymetrics use a series of “ethical AI games” to assess a candidate’s cognitive and emotional characteristics, whilst avoiding demographic bias. It can also match the results against existing employees who perform well, giving you a tailored picture of where a candidate might fit within your company. By putting these steps in place, it’s said that it can take 75% less time to hire someone and increase retention by up to 50%.
Companies use Salesforce to understand their customers, connect with them on a variety of levels and help grow their customer base. The cloud-based software allows companies to track (in real-time) analytics, customer success and support, customer complaints and a variety of other customer relationship management functions with the ease of cloud storage and access wherever the users are. Because of its diverse selection of clouds and applications, Salesforce is also used by companies to assist with marketing, tracking sales; spending and analyzing performance…
EDITOR’S NOTE: Read the rest of the interview on page 80 of our latest magazine edition: 54 Entrepreneurs and Brands to Watch in 2021.