SA’s FinChatBot Rebrands to FCB.ai to Reflect it’s Role in the Conversational AI Ecosystem

South African startup FinChatBot, which provides AI-powered chatbot services for the financial industry has rebranded to FCB.ai. According the co-founder and CEO of AI company, Antoine Paillusseau, this is to reflect the companies role beyond chatbots but also in the conversational AI ecosystem.

“FCB.ai is not just a chatbot provider. We are the conductor of a conversational AI ecosystem to produce impactful onboarding and servicing customer experiences”, he said.

According to FCB.ai, this isn’t just a new look for the company. It’s an evolution of its identity to better reflect its direction, growth and provision of value for businesses across industries.

“FCB.ai is not just a chatbot provider. We are the conductor of a conversational AI ecosystem to produce impactful onboarding and servicing customer experiences. With over 35 technology partners, our performance-driven conversational AI solutions help businesses revolutionise customer experiences” add Antoine.

FinChatBot was founded in 2016 by Antoine Paillusseau and Romain Diaz to help financial services firms enhance their onsite conversion rate while also obtaining more information about their potential consumers. According to the firm, its products have become a primary communication and customer support channel for most South African financial service providers.

“We will continue to partner with you, manage your conversational AI solution to optimise and iterate it over time, and perform to ensure you succeed. In the five years, since we started the business in Cape Town, South Africa, we have expanded globally. With a presence in Luxembourg, France, Portugal, Qatar, and the UK, we continue to help businesses solve challenges and achieve growth objectives”, he said.

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