An American ride-hailing service company, Uber, announced that an additional 3% booking fee would be charged to customers in Nigeria. According to the email sent to customers by Uber, this is to aid operational cost, and it will be effective starting from the 1st of January, 2022.
According to the company, “We would like to inform you that with effect from 1 January 2022 we will introduce a 3% booking fee on all trips to assist with operational costs. We remain committed to providing access to affordable and reliable mobility options at any time and for everyone”.
Uber says that customers will view the booking fee before the ride begins and see it on their receipts. However, the new development met dissatisfaction from customers of the ride-hailing service company.
According to a report, Bolt, a ride-hailing service company in Nigeria, also increased its booking fee by 3% at the beginning of December. On the other hand, Riders are moaning about the regular surges (price increases in response to increased demand) on the apps without providing a solution.
As a result of the inflation in the cost of living in Nigeria, the E-hailing drivers through the Professional E-hailing Drivers and Private Owners Association (PEDPA), an affiliate of Trade Union Congress, asked for the review of E-hailing fares and partnership with the drivers.
According to the President of PEDPA, Comrade Idris Oluwaseun Shonuga, the need for improvement led to the drivers’ one-week strike in April 2021.
However, the conference organised by PEDPA proved futile as the major E-hailing App, Uber and Bolt, remained unresponsive.
As a result, the association partners with an indigenous e-hailing App such as Active Rider and My Cab to provide a better service to riders and proffer solutions to the drivers’ demands.
According to the president, the association is therefore partnering with indigenous e-hailing apps such as Active Rider and My Cab to provide service to riders and proffer solutions to the demands of the drivers.