SA Startup Aviro Health Launches Chatbot for Chronic Patients

Aviro chatbot

  • Aviro Health, an SA health-tech company has partnered with the Western Cape Government Department of Health to build an automated chatbot system that uses Whatsapp to validate the delivery of chronic medication to the homes of patients.
  • Because of the positive user experience, the number of Chatbot users has increased from current users via word-of-mouth.
  • Intending users of the Chatbox platform can easily join by sending “hello” to this number, 087 240 6122 to start the conversation on WhatsApp Chatbot.

Aviro Health, a health-tech company has collaborated with the Western Cape Government Department of Health to build an automated chatbot application that uses Whatsapp to validate the delivery of chronic medication the homes of patients.

The Chatbot platform helps users to confirm existing appointments with their health care providers or facilities, minimizing the risk of elderly patients waiting in long queues.

The Chatbot’s ‘soft launch’ took place in May with 700 users using the application and more than 500 successfully submitting orders for prescription medicines.

Mohamed Sonday, the pharmacist at Mitchells Plain Hospital, states that the Chatbot platform offers two-fold advantages, both for patients and for health care staff.

“The Department wanted a system that would respond to high-risk chronic patient queries timeously and to give people peace of mind that their medication will be delivered to their homes. The system also allows our high-risk healthcare workers the opportunity to assist clients with their queries without placing their lives in danger as well.“

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Because of the positive user experience, the number of Chatbot users has increased from current users via word-of-mouth. Existing users have placed orders to the CBD from Mitchell’s Plain, Plumstead, and Edgemead from around the Cape Town Metropole.

Lyanne Mapani, Aviro Health’s Product Manager, says there have been lessons on how the chatbot can better serve users who order delivery on behalf of patients.

“Together with the Department, we are looking at ways to improve the chatbot so that it can be responsive and better serve users who are accessing it to make requests for their loved ones and fellow community members. The tool is clearly of value, but we want to make sure that we are reaching patients where they are. We are looking forward to launching additional features in the future such as, offering the service in multiple languages and supporting users in booking appointments,”

Backed by TuksNovation, the technology incubator and accelerator at the University of Pretoria, Aviro Health focuses on the design and implementation of health interventions. The initiatives were designed to overcome the problems between patients and health care staff.

TuksNovation is providing support to tech companies for product and business growth. Their programme helps tech entrepreneurs sell innovative technology with a positive impact on society and the economy.

According to data obtained by Aviro Health and the Western Cape Health Department, individuals with co-morbidities including diabetes, asthma, Tuberculosis, HIV / Aids, cancer, chronic lung disease and heart failure are at greater risk of becoming critically ill if they are infected with Covid-19.

Potential users of the Chatbox platform can simply join by adding the following number, 087 240 6122 to their mobile phones and send a message saying “hi” to start the WhatsApp Chatbot conversation.

Prospective users of the Chatbox platform can easily join by adding the following number, 087 240 6122 to their mobile phones and sending a message saying “hello” to start the conversation on WhatsApp Chatbot.

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