COVID-19: MTN Outlines New Measures, Tells Staff to Work from Home

  • From Monday, March 23, most of its staff would start working from home as the company assured that its operations would continue to run at full scale with essential staff working limited hours on site.
  • As part of a concerted effort to support its customers, MTN Nigeria would help amplify the government’s sensitization efforts using more channels to deliver health and safety information and would suspend fees for all money transfers using its Momo Agent network.
  • The company will temporary closure of some of its stores. The ones that will remain open will operate reduced hours and maintain strict hygiene and social distancing measures.

 

As part of the precautionary measures to curb the spread of COVID-19 (Coronavirus), MTN Nigeria has directed its staff to start working from home from today.

According to a statement released by MTN Senior Manager, External Relations – Mr. Funso Aina, workers are expected to perform their duties from home as of March 23.

Aina said that MTN’s operations would continue to run at full scale with essential staff working limited hours on-site.

“We also plan to announce the temporary closure of some of our stores. Those that remain open, will operate reduced hours and maintain strict and social distance measures.

“The situation unfolding around the world is unlike anything we have seen in our lifetimes and is a reminder that we are all more connected than we ever know.

“To get through this, we need each other with patience, understanding, compassion, and to do the right thing for each other,” he said.

MTN Senior Manager, External Relations – Mr. Funso Aina

Aina noted that the company had been closely monitoring the situation and “believe it is crucial that companies do two things, which was helping to contain the escalating outbreak and safeguard operations so that economies keep moving.

He said that for MTN in particular, they understood the vital role the network and services play in supporting people, organisations, and institutions nationwide.

“Our hearts go out to everyone impacted by COVID-19, especially those diagnosed with the virus, their family and friends, and all those whose jobs, education, and way of life have been affected.

“We have also complimented the government’s sensitisation drive, introduced rigorous cleaning measures and equipped team members with additional sanitation and safety products.

“As part of our response plan, in the coming days, we will introduce our Y’ello care package, several new measures as part of a concerted effort to support our customers.

“These include further amplifying governments sensitisation efforts, using more channels to deliver health and safety information, and suspending fees for all money transfers using our Momo Agent network,” he said.

 

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