10 Words and Phrases to Avoid Using at Work

Talking at work can sometimes be tricky, especially when some words or phrases might make you look less professional without you realising it. 

In this article, we’re going to look at 10 common things people say at work that could be sending the wrong message. 

Whether these phrases make you seem less confident, too negative, or unhelpful, it’s good to know what they are so you can communicate better and be seen in a more positive light by your coworkers and bosses. 

Here are words and phrases you might want to avoid in the workplace:

“Just” 

This seemingly innocent word might appear harmless, but it can undermine your message. It tends to belittle the tasks you’ve completed or those you’re assigning. Avoid using it to maintain the importance and weight of your words.

“It’s not fair”  

Complaining about fairness can sound whiny and passive. Instead of focusing on fairness, try to address issues constructively and seek solutions.

“Sorry, but” 

Overusing “sorry” can make you seem less confident and apologetic for things that don’t warrant an apology. Be mindful of using it only when it’s genuinely needed.

“It’s not my fault” 

Pointing fingers at work can make you seem unprofessional and uncooperative. If there’s an issue, focus on the facts and work towards solving the problem rather than assigning blame.

“This is the way it’s always been done” 

Using this phrase can make you seem resistant to change and innovation. Always be open to new methods and improvements.

“Does that make sense?” 

Constantly questioning if you’ve been clear can undermine your communication skills. Instead, invite feedback by asking if anyone has questions or needs further clarification.

“I’ll try” 

Saying this suggests a lack of commitment to completing a task. Be more assertive and convey your intentions clearly, such as “I will do it by 9 AM.”

“That’s not my job” 

This phrase can make you appear inflexible and not a team player. If you’re overwhelmed, explain your current workload and discuss priorities with your manager.

“Going forward” 

This phrase is often redundant. The future is implied when making plans or giving instructions, so simply state what needs to be done next without the extra fluff.

“No problem” 

When you say “no problem” instead of “you’re welcome” after someone thanks you, it might suggest that the task was bothersome. To convey a more positive tone, opt for “you’re welcome” or “it’s my pleasure” instead.